To create your workflow, you need to know its action and for this purpose we provide you with a list of events to set them up.
Find the configuration of your workflows in 4escape and your transactional emails in Mailjet and Sendinblue
List of EVENTS
DESIGNATION | EVENT WORKFLOW 4ESCAPE |
Booking confirmation for the reserving party | booking:booked |
Booking confirmation for players | booking:booked-player |
Reservation reminder for the person reserving | booking:reminder |
Reservation reminder for players | booking:reminder-player |
Acknowledgment for the reserving party | booking:thanks |
Acknowledgment for players | booking:thanks-player |
Reservation canceled | booking:cancelled |
Reservation moved | booking:moved |
Confirmation of sending of gift voucher | gift-voucher:booked |
Coupon sending confirmation | coupon:sended |
Confirmation of product purchase | product:booked |
Sending quotation | order:sended |
Send invoice | invoice:sended |
Send payment link | payment:link |
Cart sending | cart:link |
Payment received | payment:received |
Sending payment receipt | payment:sended |
Remarketing (when a customer does not finalize the reservation) | order:public-timeout |
Potential error on an order (dashboard) | order:public-warning |
Stock threshold reached alert | stock-movement:alert |
Shared payment events | |
Launch of shared payment | sharepay:order:started |
Shared payment reminder | sharepay:order:reminder |
Shared payment failure | sharepay:order:timeout |
Events requiring configuration by 4Escape teams | |
Customizable event before booking | booking:pre |
Customizable event after booking | booking:post |
Automatic invoice creation on order (only fully paid and available the day after the service) | order:status:completed |
You must copy and paste the EVENT when creating your new Workflow in 4Escape
:
For your workflows to be triggered, they must be linked to a transactional email from your emailing platform using the ID (Mailjet or Sendinblue)
TIPS
1- You can assign a workflow to a room, a product... thanks to specific conditions (be warned that it is coding:D). See the dedicated article.
2- You can put emails in hidden copy (separate email addresses with commas without spaces)
3- You can create workflows (and therefore transactional emails) that are directly intended for you.
For example an internal reservation confirmation with only the information that interests you (customer information, date and time of reservation, name of the room ... without all the informative text for the customer)
