Understanding the sales closing system
Every evening, all your sales for the day are automatically closed via ticket Z.
Once closed, orders are blocked and can no longer be modified (whether paid or not)
You will recognize a blocked order thanks to the 🔒 that appears next to its reference
💡 Tip: Do you prefer to manage your fences yourself? You can switch to manual mode from your settings.
When to proceed with a sale cancellation?
error on sales lines
missed delivery
incorrect application of VAT
change of date, time or quantity
customer error
client not shown
Cases of cancellation
1- Cancellation of an order without payment and without creating a new order (standard procedure)
Go to the relevant order
Click on the "Edit" tab
Go down to the "Danger Zone"
Select "Cancel sale"
A negative suborder is automatically created
>> The revenue recorded on day x is canceled by the negative revenue of the suborder.
The dashboard will record the negative turnover over the day.
2- Cancellation of an order with payment and you do not refund the customer
After canceling the order (standard procedure), the payment that has not been refunded is kept in your account
>> the turnover recorded on day x is canceled by the negative turnover of the suborder and the amount collected
The dashboard will record the negative turnover over the day.
3- Cancellation of an order with payment and you refund the customer
If you wish to refund the customer, you must:
access the relevant order
click on the "Edit" tab
descend to the "Danger Zone"
select "Cancel/refund the sale"
check "Save a refund" or "Generate a coupon"
a negative suborder is automatically created with the refund in the "Payment" tab
>> The revenue recorded on day x is canceled by the negative revenue of the suborder and the refund is created
The dashboard will record the negative turnover over the day.
4- Cancellation of an order without payment and with the creation of a new order
Proceed with the standard cancellation and then create the new order
5- Cancellation of an order with payment and creation of a new order
Proceed with the standard override and then:
create the new order
Include the payment for the initial order as a discount (we recommend that you include the reference payment details with the number of the order)
It is important not to create a new payment, as this would distort the amount of actual receipts.
>> The revenue recorded on day x is canceled by the revenue of the negative suborder
Impact on your accounting
Day 1 - initial order of €180
Revenue recorded +€180
Collection: +€180
Day 2 - after cancellation of the sale
Revenue deducted -€180 (with the suborder with a negative amount)
New collection: -€180
Total: €0 (everything is balanced)
Reading Z tickets
The initial order remains in the figures for the day it was created
The cancellation will appear on ticket Z of the day of the cancellation
Key points to remember
✅ The cancellation automatically generates a negative suborder
✅ The amounts balance perfectly in your accounting
✅ Everything is mapped and compliant with NF525 standards.
✅ The initial order remains visible in the history